Frequently Asked Questions

How do I become a member?
To become a member of Alpaca Trader you must first register. Please click on the link above, choose your package, and fill in the Farm Registration information. You will then be sent a confirmation email to the address you supplied in registration. Simply click on the link within the email to activate your account.

When do I pay?
After you register and proceed to place your first listing, you will be prompted for your yearly membership payment according to the Membership Package you chose.

How do I find an alpaca?
Use the Advanced Search page to find alpacas, services, farms, and fiber listings.

How much does it cost to become a Member?
There are 3 Membership packages. See the Register Page for complete details.

How do I upload pictures?
To "upload" an image from your computer during the Place an Ad process, use the "Browse" button on the image upload page to simply browse to the folder on your hard drive or floppy disk. Once you've located the image, just double click on it and the path will be filled in automatically. You can do this 8 times per listing with paid membership plans, once for each image in your ad. With Free Trial memberships, you get 1 free image and can purchase additional images for $5.00 each. When finished click the submit button, and your files will upload to our server.

Is it safe to pay online?
Yes. It is very safe. All payments to Alpaca Trader are made through PayPal and are secured through payment gateway system.

Do I have to be a member of PayPal to pay by credit card?
No. You do not have to be a member of PayPal to send us your payment.

Will my personal information (name, address, email) be shared or sold to 3rd party companies?
At no time will Alpaca Trader sell or share any member information for any reason.

How do I purchase an animal or service?
You will contact the member who placed the listing and work out the details between the 2 parties. You may contact them via email, phone, snail mail, or what ever option they state in their listing. Alpaca Trader is not involved in the communications between sellers and buyers.

I cannot remember my user name and/or password?
Click the Login link in the red bar at the top of any page, then click the "Forgot Password?" link. Or click here. Your login information will be emailed to you immediately.

How do I get a refund?
If you are not 100% satisfied with your membership after 30 days, please email us at sales@alpacatrader.net and we will send you a complete refund.
Please let us know why you are unhappy.

What name will show on my credit card statement?
Your credit card should read: PayPal Alpaca Trader LLC or something similar.

How do I advertise on this site?
Please see the Services Section for banner and sponsor ad information.

Do I have to buy a Featured Ad for every listing?
No.
This is completely optional. Listings with this feature added, will certainly get more traffic as your ad rotates evenly, and randomly on our Home Page with other members Featured Ads.
If you do purchase a Featured listing then it is good until your membership anniversary date or until you delete the listing. You may chose to "Edit" your listing and completely change it to another animal or service and your purchase of Featured Ad would still be in effect since it is the "original" listing you purchased the option on.

If you didn't find your answer here, try our support pages located in the site support area of our forum.

If you still have unanswered questions, please email us